Principal Accountabilities: (essential job
and directs the company’s quality outcomes measurement and performance system.
periodic document audits of program records inclusive of participant/child record review and for
productivity and billing compliance with training requirements mandated by
other regulatory agencies.
Performs periodic internal audits of programs and processes
for ensuring effectiveness and efficiencies within and among departments and
4. Acts as participant
representative, to include participant complaints, development, distribution
and analysis of participant surveys, and
coordination of participant meetings, as
results of the participant surveys for
Senior Leadership review with recommendations for quality improvement.
6. Follows-up on all Abuse, Neglect and Exploitation (ANE) reports
to assure incident resolution; maintain incident logs associated trend
7. Maintains DOH Incident
Report Training Certification.
and directs the Quality Assurance Manager in ensuring ANE trainings are
provided within required timeframes and that the Incident Management System is
maintained, reviewed and administered properly and within DOH guidelines.
investigations of reported allegations of fraud, waste and abuse and provides
written findings and recommendations to CEO.
compliance with all applicable internal/external quality assurance
as the company’s Compliance Officer and HIPAA Privacy Officer.
annual mandatory training to staff on the following regulatory topics: Incident
Management and HIPAA.
compliance with the company’s Master Compliance List.
recommends and writes policies and procedures that address the quality
assurance process and company initiatives related to quality assurance.
prioritizes, develops and implements continuous quality improvement (CQI)
the duties of and directs the Quality Control Inspector in ensuring that
contractual requirements and quality
control standards are met.
off-site quality control inspection audits at to verify that procedures are
followed according to Quality Control Plans
and quality assurance standards.
CQI trending and aggregate data reports.
Publishes results of customer satisfaction surveys as
dictated by Quality Control Plans for Senior Leadership review with
recommendations for quality improvement.
with all applicable LifeROOTS, Inc. policies and procedures.
that areas identified for quality improvement are addressed with time framed
corrective action plans that are monitored and trended.
“suggestion box” and presents ideas/suggestions to the President and CEO in the
form of a weekly report.
compliance with all Federal, State and Local standards specific to the
operating and service delivery of the company’s contractual requirements.
24. Exercises personnel
authority with respect to employment, training, salary changes, performance
appraisals and termination of assigned staff members.
for the company’s quality assurance program and ensures that all
department-applicable quality assurance requirements are fulfilled.
for participation in the company’s financial management and ensures that all
department-specific fiscal responsibilities are fulfilled.
for participation in the company’s Health and Safety program and ensures that
all department-applicable safety requirements are fulfilled.
28. As a member of the
Senior Management Team, assists in the strategic planning process.
the department’s strategic planning quarterly/semi annual reports.
other related duties as assigned by the President and CEO.
Essential Skills and
1. Bachelor’s degree in
Business Administration, or other related field with at least five years of
experience in the field. Supervisory
experience a must.
2. Master’s degree
3. Must be familiar with a
variety of the field’s concepts, practices, procedures and agency requirements.
4. Relies on extensive
experience and judgment to plan and accomplish goals. Leads and directs the work of others. A wide degree of creativity and latitude is
Beneficial Skills and Experience:
Quality Assurance Director should have strong
interpersonal and communication skills.
Time Management: Proven ability to manage one’s
own time and the time of others well.
Monitoring: Proven practice of
monitoring/assessing performance of oneself, other individuals, or organization
to make improvements or take corrective action.
Service Orientation: Actively looking for ways to help
working in high performance teams and performing as a proven strong team
to company values.
Conditions of Employment:
1. Background check
2. Must have a valid and
current driver's license, good driving record and must maintain current proof
of automobile insurance as required by applicable state law.
3. Routinely operates a
company vehicle while on company business.
4. Must be at least 18
years of age.
1. Regular and consistent use of keyboard and
2. Additional challenges may arise, at which time
LifeROOTS, Inc. may revise this job description.
3. Must be physically able
to perform the essential functions of the position without hazard to self or
4. The work is mostly
sedentary; some walking, standing, bending, and carrying of light items not
exceeding 50 pounds.